You buy from one of its sellers, not Back Market. 986 BBB complaints in 3 years. · Checked November 10, 2026
1-year warrantyFrom us, not an insurer
30-day free returnsBack to us, no fees
Pickup within 1 hourHollywood store
50-point inspectionApple-certified technicians
Short answer: At MacPro-LA you buy from the owner-run Hollywood store that inspected the device: 1-year warranty handled in-house, 30-day free returns and pickup within 1 hour. At Back Market you buy from a third-party seller listed on the marketplace. Their warranty: 1 year, but provided by the individual seller, not Back Market. Battery wear not covered. Returns: 30 days. You return it to the seller, then wait for the refund.
By Ray Harji, owner of MacPro-LA · Updated November 10, 2026
For most buyers, yes. At MacPro-LA you buy from the owner-run Hollywood store that inspected the device: 1-year warranty handled in-house, 30-day free returns and pickup within 1 hour. At Back Market you buy from a third-party seller listed on the marketplace. Their warranty: 1 year, but provided by the individual seller, not Back Market. Battery wear not covered. Returns: 30 days. You return it to the seller, then wait for the refund.
Who handles the warranty at Back Market?
1 year, but provided by the individual seller, not Back Market. Battery wear not covered. At MacPro-LA the 1-year warranty is handled by MacPro-LA itself, the store that inspected the device.
What do customers say about Back Market?
986 BBB complaints in 3 years (276 in the last 12 months). MacPro-LA is rated 4.8 stars from 3,500+ reviews on Google, Yelp, Back Market and more.
Can I pick up today in Los Angeles?
Yes, at MacPro-LA. Order online and pick up at 1947 N. Cahuenga Blvd. in Hollywood within 1 hour during store hours: Mon–Fri 9 AM–5 PM, Sat 10 AM–2 PM.
How we compare
MacPro-LA prepared this page. Competitor facts come from each company's own policy pages and from Trustpilot and BBB, read on November 10, 2026. Amazon, eBay and Facebook review scores cover the whole company, not only refurbished sales. MacPro-LA prices are live in-stock prices on the same date. We update this page when terms change.