Warranty Terms & Conditions

12-Month Limited Warranty Since 2010 4.8 · 2,260 Reviews Free Nationwide Shipping

1-Year Warranty.
Backed in-house.

No third-party claim portals. No outsourced service. If something goes wrong, you call or walk in to our Hollywood store — and if you're out of state, we cover shipping both ways. We fix it, replace it, or refund it.

Call (323) 378-5603 How to make a claim
1yr
limited warranty
Parts + Labor
Fix It Swap It Refund It Walk-in OK
1yr
Coverage period
Free
Diagnostic, every time
30d
Return window
US-wide
We pay shipping both ways

The promise.

Every Mac comes with a 12-month limited warranty against hardware defects. If something fails under normal use, we will fix it, exchange it, or refund you in full — your call. No claim portals. No outsourced techs. No "send it to the manufacturer." We service it ourselves, in Hollywood — and for any customer in the US, we pay shipping both ways on valid warranty claims.

What's in, what's out

No fine print. No surprises.

Straight list of what we cover — and what we don't. Same honest voice as the rest of the site.

What's covered
We've got you
  • Hardware defects — logic board, screen, keyboard, trackpad, ports, fans, speakers
  • Battery failure below normal operating threshold
  • Component failures under normal use
  • Manufacturing defects discovered after purchase
  • Parts AND labor — both at no cost to you
  • Free nationwide shipping on warranty claims — we cover it both ways
What's not covered
The honest list
  • Accidental damage — drops, spills, cracked screens from impact
  • Liquid damage and exposure to water
  • Cosmetic wear known at purchase (Grade B/C marks are expected)
  • Theft, loss, or damage in transit after delivery
  • Damage from tampering or unauthorized repair attempts
  • Buyer's remorse — see our 30-day return policy instead
If something goes wrong

Three steps. Real humans.

No claim forms. No tickets. No automated phone tree.

01
Call, text, or walk in
Text or call (323) 378-5603, or visit our Hollywood store. A real human picks up.
02
Free diagnostic
We test the Mac and tell you exactly what's wrong — no charge, no upsell.
03
Repair, replace, or refund
Your choice based on what's possible. We fix it in-house, swap it, or refund you in full.
Call or text
(323) 378-5603
Mon–Sat · Pacific Time
Email
orders@macpro-la.com
Reply within 1 business day
Walk-in
Hollywood, Los Angeles
By appointment recommended
How it compares

Us vs. the typical refurbisher.

Coverage detail
MacPro LA
Typical refurbisher
In-house warranty service
Third-party portal
Parts AND labor covered
Parts only, often
Walk-in service in Los Angeles
Mail-in only
Free nationwide shipping on warranty claims
You pay shipping
Free diagnostic
$50–$150
1-year coverage length
30–90 days
Real human answers the phone
Auto-routed CSR
FAQ

Common questions.

Is the warranty transferable to a second owner?
Yes. The 12-month warranty stays with the device, not the original buyer. If you sell or gift the Mac within the warranty window, the new owner is covered for the remainder — just have them reference the original order number when calling.
What if I'm out of state — do I have to ship the Mac to LA?
No cost to you. On valid warranty claims we cover shipping nationwide — both directions. Email orders@macpro-la.com or call first so we can troubleshoot remotely; many issues we can diagnose without you shipping anything. If we do need the Mac back, we send a prepaid label.
My Mac still has AppleCare or AppleCare+ — should I use that or your warranty?
Go to Apple — it will almost always be faster. AppleCare and AppleCare+ give you direct access to Apple Stores and Apple's authorized service network nationwide, so a Genius Bar walk-in or mail-in to Apple usually beats shipping back to us. Our 12-month warranty is independent of Apple's coverage and is here as a backup: if AppleCare has expired, doesn't apply, or Apple declines the repair, call us and we'll take care of it.
What happens if you can't repair the issue?
If we can't repair it, we replace it with an equivalent or better Mac from inventory. If a comparable replacement isn't available, we issue a full refund of your original purchase price — no restocking fee, no deductible.

Have a warranty question?

A real human in Hollywood will pick up. Call, text, email, or walk in.

(323) 378-5603 orders@macpro-la.com
12-month coverage Parts + labor Free US shipping on claims 4.8 · 2,260 reviews