MacPro‑LA Troubleshooting Guides

MacPro‑LA Troubleshooting Guides

Helpful tips for common issues — exclusively for devices covered under our 1‑year warranty. If your product was purchased from us and is still under warranty, use these steps to resolve common problems or contact us for further support.

1. Mac Not Charging

  • Check power cable and ports for debris.
  • Try a different compatible charger.
  • Reset SMC on Intel Macs.

2. Battery Not Holding Charge

  • Calibrate battery: charge fully, drain completely, then recharge.
  • Check battery health under System Settings → Battery.
  • If still under warranty, contact us for service.

3. Power Cable Not Working

  • Inspect cable and connectors for damage.
  • Test with another Apple-certified charger.
  • If under warranty, we’ll replace it.

4. Mac Won’t Turn On

  • Check charger connection.
  • Hold power button 10 seconds, then press again.
  • Try resetting SMC or NVRAM on Intel Macs.
  • If issue persists and you're under warranty, contact us.

5. Accessories Not Working

  • Ensure accessories are compatible.
  • Try removing and re-pairing Bluetooth devices.
  • If purchased from us and under warranty, we’ll assist.

6. Wrong System Language

  • Go to System Settings → Language & Region.
  • Reorder your preferred languages.
  • Restart your Mac.

7. Screen Frozen or Unresponsive

  • Force-quit using Cmd + Option + Esc.
  • Restart or boot in Safe Mode.
  • If frozen due to hardware and under warranty, contact us.

8. Overheating or Loud Fan

  • Ensure proper ventilation around your Mac.
  • Close resource-heavy apps using Activity Monitor.
  • Persistent issues may be covered by warranty.

9. Forgotten Password or Locked Out

  • Use Apple ID to reset password via login screen.
  • Use recovery key if FileVault is enabled.
  • Still locked out? Contact support.

10. macOS Issues

  • Run Apple Diagnostics (hold D at startup on Intel Macs).
  • Boot in Safe Mode and reinstall macOS if necessary.
  • Covered under warranty? We’ll help you out.

11. Wi-Fi or Bluetooth Not Working

  • Toggle off and back on.
  • Forget and rejoin networks or re-pair devices.
  • Reset NVRAM on Intel Macs.

12. Audio Problems

  • Go to System Settings → Sound and check output settings.
  • Disconnect accessories to isolate internal speakers.
  • If hardware issue and under warranty, contact us.

13. Charging or USB Port Issues

  • Inspect for debris or damage.
  • Try different devices or cables.
  • If not working and still under warranty, we’ll help.

14. Mac Running Slowly

  • Close unnecessary apps and tabs.
  • Check Activity Monitor for CPU or memory usage.
  • Consider upgrades if supported by your model.

Need More Help?

If your issue isn’t listed or you’ve already tried these steps, please contact us at store@macprola.com or call 323-378-5603.

Note: We only service devices that were purchased from MacPro‑LA and are still covered under our 1‑year warranty. We do not offer general repair services.

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