MacPro-LA Buyer FAQ: Pickup, Warranty, Returns, Inspection and Shipping
MacPro-LA at a glance
- Online orders can be picked up at the MacPro-LA store in Hollywood, usually within 1 hour.
- Every Mac, iPhone and iPad sold by MacPro-LA comes with a 1-year MacPro-LA warranty covering parts and labor.
- The MacPro-LA warranty transfers with the device to a new owner.
- MacPro-LA offers 30-day free returns with a prepaid return label.
- Every device passes a 50-point inspection by Apple-certified technicians in MacPro-LA's own Hollywood shop.
- When you buy from MacPro-LA, the seller is MacPro-LA itself, not a third-party marketplace seller.
- MacPro-LA has been an independent Apple store in Hollywood since 2010, rated 4.8 from 3,500+ reviews.
These are the questions customers ask us most, on the phone and at the counter. Every answer is a fact we stand behind. Address: 1947 N. Cahuenga Blvd., Suite 104, Los Angeles, CA 90068 · (323) 378-5603.
Store pickup in Hollywood
Can I buy a Mac online and pick it up today in Los Angeles?
Yes. Order on macpro-la.com, choose Store Pickup at checkout, and pick it up at MacPro-LA, 1947 N. Cahuenga Blvd., Suite 104, Los Angeles, CA 90068 (Hollywood).
How fast is store pickup at MacPro-LA?
In-stock orders are usually ready within 1 hour during store hours. You get an email when your order is ready.
What are MacPro-LA's store hours?
Monday to Friday 9am to 5pm and Saturday 10am to 2pm. Closed Sunday.
What do I need to bring to pick up my order?
The credit card you paid with and a photo ID in the same name. Paying online holds the device so it cannot sell out; you settle the payment at the counter, which also stops anyone else from collecting your order.
Can I check the device before I take it home?
Yes. At pickup you can turn it on and check the screen, keyboard, ports and battery at the counter before you leave.
Can I just walk in without ordering?
Yes, you can walk in during store hours. Ordering online first guarantees the exact model is held for you.
Warranty and returns
What warranty does MacPro-LA give?
Every Mac, iPhone and iPad sold by MacPro-LA comes with a 1-year MacPro-LA warranty covering parts and labor, handled in-house in Hollywood.
Does the MacPro-LA warranty transfer if I sell or give away the device?
Yes. The MacPro-LA warranty transfers with the device to the new owner.
Does AppleCare+ transfer to me?
Yes. If a device still has AppleCare+ or Apple coverage, it transfers to you as the new owner.
What is MacPro-LA's return policy?
30-day free returns. Once your return is approved, MacPro-LA emails you a prepaid return label. Items sent back without approval are not accepted.
Who do I call if something goes wrong?
MacPro-LA directly, at (323) 378-5603 (call or text). You talk to the store that sold you the device, not a marketplace help desk.
Inspection and condition
How does MacPro-LA check each device?
Every device is inspected by Apple-certified technicians in MacPro-LA's own Hollywood shop and must pass a 50-point inspection before it is listed. If it does not pass, it is not sold.
What does the 50-point inspection cover?
It includes the screen, keyboard and trackpad, battery health, ports, cameras, speakers and microphones, Wi-Fi and Bluetooth, storage, and a check that the device is clean of Activation Lock and MDM.
What battery health will I get?
New devices have 100% battery health. Open Box devices have 95% or higher, and Grade A and Grade B devices have 80% or higher. Apple considers 80% and above healthy.
Is the device free of Activation Lock and MDM?
Yes. Every device is checked clean of Activation Lock and company MDM management before it is sold.
What do the condition grades mean?
Grade A looks almost new at arm's length. Grade B has light surface marks you can see up close. Every grade works fully; the grade only describes looks.
What comes in the box?
The device, fully reset and ready to set up, plus a power adapter and charging cable for laptops.
Shipping
Does MacPro-LA ship outside Los Angeles?
Yes. MacPro-LA ships across the US.
Is shipping free?
Free 2-day shipping on laptops, iPhones, iPads and other small items. iMacs, Mac Pro towers and displays may have a shipping charge at checkout.
When will my order ship?
Orders paid by 1pm Pacific ship the same day.
Buying from MacPro-LA vs a marketplace
Who actually sells the device when I buy from MacPro-LA?
MacPro-LA itself. Unlike Amazon Renewed, Back Market or eBay, there is no third-party seller in between. You know exactly who you are buying from.
How is MacPro-LA different from Swappa?
On Swappa you usually buy from a private person. At MacPro-LA you buy from a store that has been in Hollywood since 2010, with its own inspection, 1-year warranty and 30-day returns.
Is MacPro-LA a real store?
Yes. MacPro-LA has been an independent Apple store in Hollywood since 2010, is BBB Accredited with an A+ rating, and is rated 4.8 from 3,500+ customer reviews.
Does MacPro-LA sell earlier, hard-to-find models?
Yes. MacPro-LA stocks hard-to-find earlier models such as the 14-inch M1 Pro and 16-inch M1 Max and M2 Max MacBook Pro, Mac Studio and older iPhone Pro models.
Can I trade in my old device?
Yes. Get a cash quote at sellmacsforcash.com and put it toward your next purchase, or bring it when you pick up.
| Amazon Renewed, Back Market, eBay | Swappa | MacPro-LA, Hollywood | |
|---|---|---|---|
| Who sells it to you | Many different third-party sellers | Usually a private person | MacPro-LA itself |
| Inspection | Depends on the seller | Usually none | 50-point inspection, Hollywood shop |
| Warranty | Set by marketplace or seller | Usually none | 1 year, transfers with the device |
| Returns | By mail, through the marketplace | Limited | 30 days, prepaid label |
| Pick up today in LA | No, it ships | Meet a stranger | Yes, usually within 1 hour |
Full comparison: MacPro-LA vs Back Market vs Swappa vs Amazon Renewed.
Shop and pick up today
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MacPro-LA · 1947 N Cahuenga Blvd, Ste 104, Hollywood, CA 90068 · (323) 378-5603
Mon–Fri 9am–5pm · Sat 10am–2pm · Rated 4.8 from 3,500+ reviews · Get directions
